Return Policy

Our Commitment

At Vivtorexkhep, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy.

Return Eligibility

You may return items within 30 days of delivery if:

• The candle is unused and in its original packaging
• The candle has not been lit or burned
• All tags and labels are still attached
• The product is in resalable condition

Non-Returnable Items

Unfortunately, we cannot accept returns on:

• Candles that have been lit or partially burned
• Personalised or custom-made candles
• Items purchased during sale events (unless faulty)
• Gift cards

How to Return

To initiate a return:

• Contact us at feedback@vivtorexkhep.world within 30 days of receiving your order
• Include your order number and reason for return
• We will provide you with return instructions
• Package the item securely to prevent damage during transit
• Ship the item to the address provided

Refunds

Once we receive and inspect your return, we will process your refund within 5-7 working days. Refunds will be issued to the original payment method. Please note:

• Original shipping costs are non-refundable
• Return shipping costs are the responsibility of the customer (unless the item is faulty)
• Bank processing times may vary

Damaged or Faulty Items

If your candle arrives damaged or faulty, please contact us immediately with photographs of the damage. We will arrange a replacement or full refund at no additional cost to you.

Exchanges

If you would like to exchange your candle for a different fragrance, please follow the return process and place a new order. This ensures the fastest processing time for your exchange.

Contact Us

For any questions about returns or refunds, please contact us:

Email: feedback@vivtorexkhep.world
Phone: +44 871 521 8484
Address: Speke Hall Ave, Liverpool L24 1YD, UK

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